Resources

Articles

Article

Loyalty program design

Generational loyalty – from boomers to Gen Z

Customers join loyalty programs to save money, obtain rewards, earn status or even receive exclusive...

Read Article

Article

Loyalty program design

Loyalty program strategy

Customer retention

Considering CRM & loyalty for acquiring & growing your customers

When marketers are considering their approach to building direct customer relationships, they often look at...

Read Article

Article

Loyalty technology

Loyalty program design

Customer loyalty gamification

Gamification is a buzzword that keeps growing in popularity around customer engagement and brand loyalty...

Read Article

Article

Loyalty program strategy

How big is your churn problem?

The definition of churn can vary enormously by industry and transaction frequency. Once you define your...

Read Article

Insights

Loyalty

A Year in Review: How the Loyalty Industry Evolved in 2024

Download our exclusive report for a deep dive into brands that shaped the loyalty industry in 2024.

Download Guide

Insights

Holidays

Get the Ultimate Retail Holiday Guide

Get the most out of the holiday season with the Ultimate Retail Holiday Guide.

Download Guide

Insights

Loyalty

Explore 20 Loyalty KPIs that Drive Performance

Discover 20 loyalty metrics to prove the ROI and value of your loyalty strategies.

Download Guide

Insights

Loyalty

Dive into Retail Global Loyalty Insights, 2023

According to Kognitiv’s Global Loyalty Insights, only 31% of customers prefer to buy from the same retailer

View Research

Insights

Loyalty

Dive into QSR Global Loyalty Insights, 2023

With spend consciousness rising, QSRs need to find new ways to drive customers to order and earn their loyalty

View Research

Insights

Loyalty

Dive into Hotel Global Loyalty Insights, 2023

What will cause hotel customers to stop staying with a hotel and what would help retain them

View Research

Insights

Loyalty

Dive into Financial Institution Global Loyalty Insights, 2023

According to Kognitiv’s Global Loyalty Insights, only 34% of customers use the same card for all purchases

View Research

Case studies

Case Study

Insights

Loyalty

Kognitiv x Cannabis Retailer

How a Cannabis retailer boosted revenue by 67% & added over $2M in sales using real-time lifecycle insights

View Case Study

Case Study

Insights

Loyalty

Kognitiv x Home Decor Retailer

How Kognitiv helped a leading home decor retailer’s loyalty program reach #1

View Case Study

Case Study

Insights

Loyalty

Kognitiv x Leading Pet Retailer

How Kognitiv helped a leading pet retailer go from 0 to 10m members in under 2 months

View Case Study

Videos

Loyalty

Holiday Loyalty Playbook: Winning Hearts and Sales this Season

Learn actionable strategies to elevate your holiday promotions this season

Watch Video

loyalty

loyalty program

Webinar: Modernizing Customer Loyalty with Wise Marketer

Tune in to hear about the ever evolving landscape of customer loyalty

Watch Video

loyalty

loyalty program

Webinar: Hallmark's Digital Transformation

Discover more about Hallmark's evolution from brick and mortar to the digital age.

Watch Video

Outcome-based marketing

AI/ML

Outcome-based Marketing: How AI is Redefining Success

Learn more about outcome-based marketing and how AI is revolutionizing the marketing industry.

Watch Video

Loyalty

Outcome-based marketing

Outcome-based Marketing: Customer Engagement in the Age of AI

How AI is redefining the way brands build customer loyalty.

Watch Video

News

Press Release

Leadership

Kognitiv welcomes Jon Ott as Chief Revenue Officer

Jon is passionate about the impact data can have on the ROI of customer-centric companies.

View Press Release

Press Release

Customer Segmentation

Analytics

Reporting

Kognitiv launches powerful new AI-driven Kognitiv Pulse

Kognitiv is excited to officially launch our new AI-driven predictive customer insights...

View Press Release

Press Release

Management

Kognitiv Corporation appoints Tim Sullivan as Chief Executive Officer

Kognitiv is pleased to announce the appointment of Tim Sullivan as Chief Executive Officer...

View Press Release