Kognitiv Corporation: Sub-Processor List.

Revised date: 2024-03-27
Kognitiv Corporation and its subsidiaries (“Kognitiv”) use sub-processors to process personal data on behalf of Kognitiv and in connection with Kognitiv’s provision of services to its customers.

Sub-processors are subject to written agreements that contain confidentiality, privacy and security commitments with respect to the protection of personal data to the extent applicable to the nature of the services provided by such sub-processor. Kognitiv remains responsible for the acts of its sub-processors.

Below is a list of sub-processors that Kognitiv uses in its provision of its services, set out by different types of services offered by the relevant sub-processor. Depending upon a customer’s use of Kognitiv’s services (e.g. geographical location of the customer or type of service purchased), not all sub-processors will be used to deliver services to a customer. Sub-processors may receive, store, structure, categorize, analyze, handle, process and send personal data, as applicable and in accordance with their agreements with Kognitiv. A sub-processor may process personal data until the earlier of (i) the completion of the processing provided by such sub-processor, and (ii) the duration of their Agreement with Kognitiv, subject to the terms of that agreement and any relevant laws and regulations.
Hosting and Platform Providers
Sub-processor
Function
Country
Amazon Web Services, Inc.
Hosting
Australia, United States
Imperva, Inc
Web Application Firewall, Content Delivery Network
Global
Microsoft Corporation
Hosting (Azure),
Hardware + operating systems
Australia, Canada,
United States
Google LLC
Hosting (Google Cloud Platform)
Australia, Canada, France, United Kingdom, United States
Data Analytics Platforms and Tools
Sub-Processor
Function
Country
Carry Technologies Inc. d/b/a Hightouch
Data Egress
India, Ireland, United States
Fivetran Inc.
Data Ingress
Australia, Canada, Germany (EU), India, Singapore, United Kingdom
Google Analytics
Analytics
United States
HubSpot, Inc.
Inbound marketing
United States
Tableau Software LLC
Data Analytics platform
Australia, United States
ZoomInfo
Business ContactInformation + database management
United States
End User Technology and Support Systems
Kognitiv subcontracts a number of services in different markets to providers of technology, as well as call centre and other operational service providers. In the course of their operations, these providers may sub-process personal data on behalf of Kognitiv.
Subprocessor
Function
Country
Currency Alliance
Loyalty Solutions provider
Ireland
Flight Centre Management Travel Solutions LLC
Travel solutions
Dubai, Australia
Genesys [product –Purecloud]
Cloud-based PBX/call center
United States
Juniper
Website development and management
Spain
MessageBird
Marketing SMS tool
Netherlands
Onyx CenterSource
Commission processing provider
United States
Reward Ops
Marketing + loyalty analytics platform, including product merchandising support
Canada
Serefin Travel
Travel Solutions
Canada
Teleperformance Egypt
Call centre support services
Egypt
Wavenet Limited
VOIP edge devices
United Kingdom
Technology and Engineering Support
Kognitiv has a number of subsidiary companies operating in different markets. Those companies may undertake support functions to enable Kognitiv to deliver services. In doing so, those companies may act as sub-processors of personal data.
Subprocessor
Country
Aimia Proprietary Loyalty Sendirian Berhad
Malaysia
Extreme Innovations Technosys India Private Limited
India
Kognitiv Corporation
Canada
Kognitiv Australia Pty Ltd
Australia
Kognitiv Hong Kong Ltd
Hong Kong
Kognitiv Singapore Pte Ltd
Singapore
Kognitiv UK Ltd
United Kingdom
Kognitiv US LLC
United States
Noetic Marketing Technologies (PVT) Ltd
Sri Lanka
Providers of Operational Tools
Kognitiv may use third-party vendors in connection with the delivery of the relevant Kognitiv services. These third parties may process personal data in connection with monitoring, troubleshooting, log management and the provision of support or training to customers.
Subprocessor
Function
Country
Acoustic
Marketing campaign tool
Australia, United States
Campaign Monitor Pty Ltd.
Email marketing & automation tool for online businesses
United Kingdom
Citrix Systems, Inc. [product – Podio]
Project management
United States
DXC Technology
Technology support + help desk
Canada
Intuit Inc. [product –QuickBooks]
Accounting
United States
Iridesco, LLC [product – Harvest]
Web-based time tracking tool for businesses
United States
HCL Technologies (Unica)
Marketing campaign tool
United Kingdom
Workday Inc.
Financial + Human resources management platform
United States
Socket Labs
Marketing e-mail tool
United States
MessageBird
Marketing SMS tool
Netherlands, Belgium