SmartLoyalty
Build a 1:1 relationship with your customers through flexible, customizable and versatile global technology
Loyalty Management
Build a 1:1 relationship with your customers through flexible, customizable and versatile global technology
Fast, Flexible & Global Loyalty Management
Configure your loyalty technology to manage the customized elements of your program. Our loyalty system helps break down business silos to meet the needs of your individual stakeholders while also managing the various complexities of your program across countries, currencies, languages and cultures.
Easily Manage Personalized Loyalty
Kognitiv’s loyalty system makes personalization easy. We embed SmartJourney® within the core of our technology, making it easy to deliver relevant and meaningful experiences at the customer’s point of need, without requiring the manual intervention of complicated tech setup.
Points Liability Management
Points liability is becoming a major concern for companies with or considering loyalty programs. Our Kognitiv Loyalty System monitors and manages liability via online tools such as reporting and configurable expiration policies to help brands and their teams make the best decisions for their companies.
Manage the Most Complex Points Structures & Rewards
The loyalty system can manage multiple national and loyalty currencies simultaneously, as well as rewards and bonuses by both transactions and interactions. For enterprise programs that span multiple countries and/or currencies, Kognitiv loyalty can support any combination of currencies, languages, markets, expiry, points and point subtypes. Customers can also transfer, pool and share points easily through householding features.
Create Emotional Connection Through Tiers & Status
Robust tiering capabilities are core to our loyalty technology, making it easy for marketers to incorporate status, preferential treatment and recognition into their loyalty programs. This enables brands to build emotional connections that keep customers engaged longer.
Benefits
- Customizable and flexible rewards awarded for transactional and interactional behaviors cultivates an elevated customer value exchange
- Simplify loyalty operations through easy platform configuration across multiple locations, currencies, customer attributes, promotions, rewards and more
- Run a points-free engagement program that leverages proven loyalty tactics, such as surprise & delight and targeted messaging
- Dynamic offer engine based on rules or machine-learning analytics that triggers the next best action to engage the customer
Related Resources
4 Things Brands Can Do Now in the Time of COVID-19
Here are some quick wins in using what you easily have in your arsenal to navigate the current challenging environment.
Generational Loyalty – From Boomers to Gen Z
Customers join loyalty programs to save money, obtain rewards, earn status or even receive exclusive benefits.
Jisun Hahn promoted to EVP and Chief Global Solutions Officer
Jisun Hahn has been promoted to EVP Chief Global Solutions Officer. Jisun will be accountable for ensuring that Kognitiv's commercial solutions align to our platform capabilities. Jisun will also lead corporate strategic planning as our organization accelerates our growth plans.
