Loyalty Solutions
Loyalty Solutions

Loyalty Management

Build a 1:1 relationship with your customers through flexible, customizable and versatile global technology

Loyalty Management Icon

Loyalty Management

Build a 1:1 relationship with your customers through flexible, customizable and versatile global technology

Fast, Flexible & Global Loyalty Management

Configure your loyalty technology to manage the customized elements of your program. The Kognitiv Loyalty System helps break down business silos to meet the needs of your individual stakeholders while also managing the various complexities of your program across countries, currencies, languages and cultures.

Easily Manage Personalized Loyalty

Kognitiv’s loyalty system makes personalization easy. We embed SmartJourney® within the core of our technology, making it easy to deliver relevant and meaningful experiences at the customer’s point of need, without requiring the manual intervention of complicated tech setup.

Points Liability Management

Points liability is becoming a major concern for companies with or considering loyalty programs. Our Kognitiv Loyalty System monitors and manages liability via online tools such as reporting and configurable expiration policies to help brands and their teams make the best decisions for their companies.

Manage the Most Complex Points Structures & Rewards

The loyalty system can manage multiple national and loyalty currencies simultaneously, as well as rewards and bonuses by both transactions and interactions. For enterprise programs that span multiple countries and/or currencies, Kognitiv loyalty can support any combination of currencies, languages, markets, expiry, points and point subtypes. Customers can also transfer, pool and share points easily through householding features.

Create Emotional Connection Through Tiers & Status

Robust tiering capabilities are core to our loyalty technology, making it easy for marketers to incorporate status, preferential treatment and recognition into their loyalty programs. This enables brands to build emotional connections that keep customers engaged longer.

Benefits

  • Customizable and flexible rewards awarded for transactional and interactional behaviors cultivates an elevated customer value exchange
  • Simplify loyalty operations through easy platform configuration across multiple locations, currencies, customer attributes, promotions, rewards and more
  • Run a points-free engagement program that leverages proven loyalty tactics, such as surprise & delight and targeted messaging
  • Dynamic offer engine based on rules or machine-learning analytics that triggers the next best action to engage the customer

Related Resources

2021-04-13T13:54:05-04:00

Banking Strategies During COVID-19

For banks, the global pandemic caused a shift from the aspirational benefits of credit cards (motivated through tiering and long-term goals) to necessity benefits, in other words, rewards members can achieve and use in the immediate and near-term.