With classic long purchase cycles in their category, US Home Goods Retailer Kirkland’s wanted to keep consumers engaged to reduce churn while simultaneously growing customer base
How P&G Were Able to Create a Global Loyalty Solution
LaraSamancioglu2021-08-23T16:14:29-04:00P&G needed richer insights to understand moms’ habits, behaviors and needs globally, and combat the extremely competitive baby care landscape.
How Leading Hotels of the World Enhanced Their Customer Experience To Drive Revenue
LaraSamancioglu2021-08-26T09:03:34-04:00Leading Hotels of the World sought a loyalty program that could deliver the remarkably uncommon experiences that uniquely defines its brand. They needed a way to understand what those experiences might be and who they would matter most to.
How Walmart Chile Reimagined Loyalty & Unlocked Revenue
LaraSamancioglu2021-08-24T14:27:31-04:00Walmart Chile (Lider) had an 8-year-old loyalty program that was no longer driving value to 75%+ of its members
Magrabi Increases Retention
christine.robson@kognitiv.com2021-04-13T14:00:31-04:00Magrabi is the largest eyewear retail group in the Middle East and North Africa. The brand had a legacy program – PRISM, a two-tier invite-only program based on spend not inclusive of all members. In order to increase retention and market share, Magrabi looked to redesign their program.