Chicago was the venue for this year’s CRMC. Personalization, Zero-Party Data, Data centricity and building real customer experiences was on the agenda. All the things we love in the city with the best pizza in North America. A match made in heaven.
Zero-Party Data is fast becoming the hottest topic in loyalty marketing circles. The ability to build programs using data that signals a consumer’s intent, not merely their history, will be a game-changer. Here’s why we believe this will redefine loyalty.
The Australian Financial Review features Kognitiv’s innovative perspective on collaborative commerce and creating more value for consumers to build true loyalty.
Magrabi is the largest eyewear retail group in the Middle East and North Africa. The brand had a legacy program – PRISM, a two-tier invite-only program based on spend not inclusive of all members. In order to increase retention and market share, Magrabi looked to redesign their program.
Today's loyalty landscape is saturated with the typical spend and get model. Customers are always seeking new ways for brands to "wow" them with a unique experience. In order to win, brands need to think beyond the status quo.
Every loyalty or CRM program experiences some amount of churn, but the question is, how do you correct the problem?
Here's how CRM and loyalty work in concert to engage a broad range of consumers and develop deep relationships.
The advent of open banking combined with emerging technology is threatening the dominance of traditional banks.